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Guarantees that stand behind our work
We want you to know where you stand after the job is done. Trimech provides clear information about applicable service guarantees and product warranties, so you can understand what’s covered, who provides the warranty and what to do if you need support.
Support after the job is done
Our service doesn’t simply stop when we leave the job. If something doesn’t seem right with work completed by Trimech, get in touch, and we’ll assess the situation, explain what coverage applies and help determine the appropriate next step.
- Raise any concerns with our team so we can assess the completed work
- We’ll clarify whether the issue relates to workmanship or the product
- Our team will explain the relevant process and what happens from there
Product warranties and support
Products supplied and installed by Trimech may be covered by the applicable manufacturer's warranty. Warranty terms are set by the relevant provider, while our team can help you understand the process if an issue arises.
Daikin product warranty
How to claim
- Contact Trimech with your system details and a clear description of the issue you are experiencing.
- Have your installation or purchase information available so the applicable warranty can be identified.
- Our team can help determine the appropriate next step for an eligible Daikin warranty issue.
Seeley product warranty
How to claim
- Get in touch with Trimech and provide the details of your Seeley system and the issue you have noticed.
- Keep relevant installation and product information handy to help establish the applicable warranty.
- We can help clarify the next step where your system may require support under its product warranty.
Other manufacturer warranties
How to claim
- Contact Trimech with the make, model and details of the system so we can identify the relevant provider.
- Manufacturer warranty conditions can vary, so eligibility will depend on the terms applying to your equipment.
- We can help point you towards the appropriate warranty process once the relevant coverage is established.
Trimech workmanship support
How to raise an issue
- Contact Trimech if you have a concern about work completed by our technicians after the job is finished.
- Our team can review the issue and determine whether it relates to the product, installation or another cause.
- We’ll explain what support or applicable warranty pathway is available based on the circumstances.
Accredited where it matters
Trimech holds ARC authorisation and recognised affiliations with Daikin and Seeley. These credentials support compliant installation, authorised servicing and the standards behind our work.
What your warranty does and doesn’t cover
Warranty coverage applies to eligible products in line with the relevant manufacturer’s terms. It does not automatically cover every fault, service requirement or issue that develops after installation.
What may be covered by warranty
Your product warranty is designed to cover eligible faults with the equipment itself during the applicable warranty period. Exact coverage depends on the manufacturer and the terms applying to your system.
- Eligible faults or defects with covered equipment during the manufacturer’s warranty period
- Parts or components specifically included under the relevant manufacturer’s warranty terms
- Warranty assessment and support for eligible Daikin and Seeley systems supplied by Trimech
- Applicable product warranty support for other brands supplied and installed through Trimech
What may not be covered
A product warranty is not the same as ongoing maintenance or an additional Trimech workmanship warranty. Coverage remains subject to the conditions and exclusions set by the relevant manufacturer.
- Routine servicing, maintenance and general system upkeep are not automatically warranty claims
- Issues outside the manufacturer’s stated warranty conditions may not qualify for product coverage
- Trimech does not provide an additional workmanship warranty beyond the applicable product warranty
- Coverage and eligibility can differ by product, manufacturer and the circumstances behind the fault
How to follow up on a warranty
If something isn’t right with your system, start with Trimech. We’ll gather the relevant details, review the issue and help establish the appropriate next step.
Get in touch with Trimech
Contact our team and explain what is happening with your system. Let us know when the issue started and whether the system is still operating.
Provide your system details
Share the make and model of your equipment, along with any relevant installation or purchase information you have available to help us identify the system.
Explain the issue you’re having
Tell us what the system is doing, including any unusual operation or fault you have noticed. Clear information helps our team understand what needs to be assessed.
We’ll review the situation
Our team will review the information provided and determine whether the issue may relate to the equipment, installation or another service requirement.
We’ll confirm the warranty pathway
Where a product warranty may apply, we’ll identify the relevant manufacturer and help clarify the appropriate process based on the applicable warranty terms.
Follow the required next steps
Depending on the issue and applicable coverage, the next step may involve further assessment or manufacturer warranty support. We’ll explain what happens from there.
What you can expect from our team
Warranty questions can be frustrating, so we keep the process practical and clear. Our team will gather the facts, explain what applies and keep you informed about the next step.
- Clear communication about the issue, what needs to be checked and what happens next.
- Help identifying the equipment and manufacturer warranty relevant to your system.
- Guidance on the information or documentation needed to progress your warranty enquiry.
- An explanation of whether further assessment or manufacturer support may be required.
- Authorised servicing support for eligible Daikin and Seeley heating and cooling systems.
- Practical guidance on the next steps once the applicable warranty pathway is established.
- Honest advice where an issue falls outside the applicable manufacturer warranty coverage.
- Ongoing communication when further action is needed to resolve or assess your enquiry.
If you’re not satisfied with the outcome
If you have concerns about how a warranty or service issue has been handled, let us know. We’ll make sure your concern is raised through the appropriate complaints process.
Clear records of the work completed
We provide relevant documentation for completed work, which may include invoices, service reports, certificates, completion notes or other written confirmation for your records.
Safety is part of our service
Our approach to service goes beyond the finished system. Trimech follows established OH&S requirements to help protect our technicians, customers and properties while installation, maintenance or repair work is underway.
- Safe work practices are followed throughout installation, servicing and repair work.
- Our technicians consider site conditions and potential hazards before work gets underway.
- Work areas are managed responsibly to help protect customers, technicians and property.
Services backed by our expertise
From home comfort systems to complex commercial equipment, Trimech provides installation, servicing and repair solutions backed by experienced technicians across our service areas.
Air conditioning
Stay comfortable through summer with split, ducted, reverse-cycle and evaporative air conditioning solutions.
Heating
Keep your home warm with ducted gas, hydronic, split system and reverse-cycle heating solutions.
Commercial
Keep your business running with commercial HVAC installation, servicing, maintenance and breakdown support.
Refrigeration
Protect temperature-sensitive goods with commercial and industrial refrigeration solutions and ongoing support.
Know the terms from the start
We believe service expectations should be clear. Our terms and conditions set out the arrangements that apply to Trimech services, so you can understand them before work proceeds.
We’re here when you need support
Have a question about your system or warranty coverage? Get in touch with Trimech and our team can help.
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