Privacy policy

About this privacy policy

Trimech respects your privacy and is committed to handling personal information responsibly. This privacy policy explains how we may collect, use, store and manage personal information when you contact us, use our website or engage with our services.

It also outlines how you can contact us if you have questions about your personal information or this privacy policy.

Personal information we may collect

When you contact or engage with Trimech, we may collect personal information that is reasonably necessary to respond to your enquiry, provide our services or communicate with you.

This may include:

• Your name and contact details, such as your phone number and email address
• Your property or service address, where relevant to the work requested
• Details about your enquiry, service request or communication with our team
• Information you choose to provide through our website forms or other contact methods

How we collect personal information

Trimech may collect personal information directly from you when you interact with us. This can happen when you:

• Submit an enquiry through our website
• Contact us by phone or email
• Request a quote or arrange a service
• Communicate with our team about existing work
• Provide information while using our services

We may also collect limited information automatically when you use our website. Further details about website data and cookies are covered below.

How we use personal information

Trimech may use the personal information we collect to provide our services, respond to enquiries and manage our communication with you.

This may include using your information to:

• Respond to questions, enquiries and quote requests
• Arrange, provide and follow up on requested services
• Communicate about appointments or ongoing work
• Maintain relevant customer and service records
• Improve our website, services and customer experience
• Meet applicable legal and regulatory requirements

We only use personal information for purposes connected with our business activities or where otherwise permitted by law.

Website data and cookies

When you visit the Trimech website, certain technical information may be collected automatically. This may include information about your browser, device, pages visited and how you interact with the website.

Our website may also use cookies or similar technologies to support website functionality and help us understand how visitors use the site. You can generally manage cookie preferences through your browser settings.

Client confirmation required: The specific cookies, analytics and advertising platforms used on the final website should be confirmed before publication.

Sharing personal information

Trimech may need to share personal information with third parties where reasonably necessary to provide services, operate our business or meet legal obligations.

Depending on the circumstances, these may include service providers, professional advisers, technology providers and other organisations that support our business operations.

We may also disclose information where required or authorised by law.

We do not recommend naming individual third-party providers here until Trimech confirms which platforms and providers actually receive personal information.

Keeping personal information secure

Trimech takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

The measures used to protect information may vary depending on how the information is collected, stored and used.

No method of electronic transmission or storage can be guaranteed to be completely secure.

Accessing or correcting your information

You may contact Trimech if you would like to request access to personal information we hold about you or believe that information needs to be corrected.

We may need to verify your identity before processing a request. In some circumstances, access may be limited or refused where permitted by law.

If we cannot fulfil a request, we will provide further information where required.

How long we keep information

Trimech may retain personal information for as long as it is reasonably required for the purpose for which it was collected, to manage our business records or to meet applicable legal obligations.

When personal information is no longer required, reasonable steps may be taken to securely destroy or de-identify it where appropriate.

Client confirmation required: If Trimech has formal retention periods for customer, financial or service records, these should be checked before publication.

Links to other websites

Our website may contain links to websites operated by third parties. Trimech is not responsible for the privacy practices or content of external websites.

We recommend reviewing the privacy policy of any third-party website you visit to understand how that organisation handles personal information.

Privacy questions and complaints

If you have a question, concern or complaint about how Trimech handles your personal information, please contact us so we can review the matter and respond appropriately.

If your concern is not resolved, you may also have the right to contact the relevant privacy regulator.

Changes to this privacy policy

Trimech may update this privacy policy from time to time to reflect changes to our practices, website or applicable requirements.

The latest version will be made available on this page. We recommend reviewing the policy periodically to stay informed about how personal information is handled.

Contact Trimech

If you have questions about this privacy policy, your personal information or a privacy-related request, please contact Trimech using the contact details provided on our website.